Candle Care
What kind of wax do you use?
100% natural soy wax! All of our candles are made with wooden wicks and clean burning fragrance oils .
What is Queen Luxury Candles burn time?
40 Hours. However, never burn a candle for more then 4 hours at once and never leave a candle unattended.
How do you avoid a super high flame?
TRIM your wick to a 1/4 inch each time before lighting to reduce high flame.
Can I burn with little to no wax left in my candle ?
Please STOP burning when there is only 1/2 inch of wax remaining.
How do I prevent Tunneling ?
To avoid Tunneling please allow the wax to melt to the edges of the jar during each burn.
What is your refund policy?
Unfortunately we do not offer refunds. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Queenluxurycandles@gmail.com. We require photos to confirm defects.